Faq

Frequently Asked Questions

  • What are the store hours?

    Mon-Fri from 7 am to 11pm. Last wash must begin by 10 pm

    Sat-Sun from 6am to 12 PM. Last wash must begin by 11 pm.

  • What is last wash?

    Customers must start their wash by this time so that our attendants may finish their closing duties and return home to their family.

  • Do I need to bring quarters?

    No. All Washing and Drying machines can be activated using our laundry card similar to a gift card. However, a change machine is available if you prefer to use coins. Our large washing machines are strictly Card activated due to the large amount of coins needed and to make it convenient for you.

  • Can I have the remaining laundry card balance refunded?

    No. However, you can reuse the laundry card as many times as you like. There is no laundry card expiration and you can add more funds to the card in dollar increments.

  • What if I lose my laundry card?

    If you register your laundry card we can issue a new laundry card with the last balance of your lost laundry card minus $1.00 Fee for the new card. You may register your card @ www.spyderwash.com

  • Can I combine the balance on two laundry cards?

    Yes. Please ask an attendant for assistance.

  • Do you accept credit cards and debit cards?

    Yes. We accept Visa, MasterCard, Discover, and American Express for Wash & Fold. You may also use Credit Card to add to your laundry Card with a minimum amount. Please see attendant for adding to your Laundry Card.

  • Can I purchase or add funds to my laundry card with a credit card?

    Yes. There is a $20 minimum for all charges. This is to keep prices low for our customers.

  • Is there an attendant on duty to help me with any questions or concerns?

    Yes. An attendant is always on duty while we are open.

  • How long does it take for me to wash and dry my clothes?

    We utilize state-of-the-art modern equipment. Most customers can wash and dry their clothes in one hour. Folding is separate.

  • How much laundry can I fit in one machine?

    We have washers ranging from one load to seven loads and dryers that handle 3 or 4 loads.

  • Can I wash all of my clothes at once?

    Yes. We have enough washers and dryers to do all of your laundry in one hour.

  • What if a machine I am using stops working?

    Please ask an attendant for assistance. We will correct the problem or restart a new machine for you.

  • Do you provide internet service?

    Yes. We offer free Wi-Fi to our customers. Please ask the attendant for the guest password

  • What can I do while I wait for my clothes?

    We offer large screen televisions, free Wi-Fi, arcade games, and vending snacks and drinks.

  • Do you sell cleaning supplies in case I forget or run out of detergent?

    Yes. We vend a number of individually sized detergents, bleaches, fabric softeners, dryer sheets, and laundry bags. We also sell larger sized products which can be purchased from the attendant on duty.

  • When do I add the fabric softener?

    Detergent, bleach, and fabric softener must be added to all front-load washers before starting the wash. Please ask the attendant for any assistance.

  • What happens if there is an issue with the washer or dryer?

    Please ask the attendant with any washer or dryer issue. You cannot open the washer door once the wash has started. The attendant can provide you with proper assistance.

  • Is Casa Laundromat green?

    Yes. We use Speed Queen front loading washers, which consume approx. 30 % less water than top loading washers and utilize 1000 rpms, extracting speeds which cut the natural gas required to dry a load, and your dry time, by up to 50 %. Our water heaters are 96 % efficient.

  • Is the store clean?

    Yes, in fact we take great pride in how clean we keep our stores. You will not find a cleaner Laundromat in Alexandria! Please bring anything that needs cleaning to the attention of the attendant.

  • Can I wash comforters, blankets, or rugs?

    Yes. We have machines of all different sizes to handle your needs.

  • Do we have dry cleaning?

    No currently we do not have any dry clean services for Casa.